Manage Account

• How to Create an Account with House of Trevi?

Click on the signup link, present at the top right corner of our House of Trevi website. This will show a pop-up menu / window where you need to fill in your mobile number and Email ID. Enter the OTP on the next page and fill in the details to complete your registration. Alternatively, you can also use Google or Facebook to sign up.

Your House of Trevi account is now ready.

 

• What are the benefits of registering with House of Trevi?

Upon Registration with House of Trevi , you will receive our newsletters and advance notice on new product launches and exclusive discounts, promotions and offers.

• I am not able to find the House of Trevi newsletter or emails in my inbox.

Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from House of Trevi in junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.

• What are terms and conditions for the usage of a coupon?

You should be logged in to houseoftrevi.com in order to use these coupons as they are mapped to your User ID.

House of Trevi reserves the right to decide whether a customer is eligible to use a coupon.

House of Trevi reserves the right to decide the number of time times a customer is eligible to use a coupon.

House of Trevi reserves the right to decide the start and the end date of a coupon.

Coupons are not applicable on selected product categories and T&C apply.

House of Trevi reserves the right to modify the terms and conditions of a coupon.

House of Trevi reserves the right to cancel any order where it suspects misuse of coupons by using duplicate emails, mobile numbers, or addresses. The decision of Trevi Furniture Corp Private Limited. will be final and binding in this respect.

Any B2B orders using the coupons will be cancelled. These intended users of these coupons are individual consumers. The decision of Trevi Furniture Corp Private Limited. will be final and binding in this respect.

• How do I unsubscribe from the House of Trevi newsletters and offers?

If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows -

1. Open the email (Newsletter/Promotional offers)

2. You'll find an Unsubscribe link at the bottom. Click it

That's it! You will not receive any newsletter thereafter

 

• How safe is providing the personal information like address, contact details etc. to House of Trevi?

 

Your personal information is absolutely safe with us.

We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

To learn more, you may access the House of Trevi Privacy Policy here

• Does your site use a secure connection for sensitive information?

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.houseftrevi.com) that indicates the use of SSL.

Shop With Us

• How do I get more information about an item before I place my order?

If you have any questions about a product, please feel free to reach out to our experts at +916366962330/31/32/34. Alternatively, you can also engage in a conversation with the chatbot located at the bottom right corner of the page.

 

• How do I place on order on House of Trevi?

The process of placing an order on House of Trevi is very easy. Just follow the following steps:
1. Once you have selected the item that you wish to purchase, click on "Buy Now".
2. You will reach "Order Summary Page" where you can review your order. Here, you can also add an available coupon  code in the "Coupon" box. Once you are ready, click on "Proceed" to add your address.
3. If you are a registered user, you may now login using your mobile number or email address followed by the OTP.
4. Once logged-in, you can confirm the "Shipping Address" and then click on "Proceed to pay".
5. You can choose from range of payment methods and click on "Proceed to Pay Securely".
6. Once the order is confirmed, you will receive a confirmation email and the Order Number.

• What does it mean when my order is Pending Verification or Awaiting Confirmation?

Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 45 minutes for the payment to be confirmed to us by your bank.

If the payment has not been debited from your account, please chat with us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option.
If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

• How will I know if my location is serviceable?

You can check the serviceability of your location by entering your pin code either on the homepage of our website or on any product page. Kindly note, not all products are serviceable to all locations. In some cases, additional shipping charges may apply.

 

• My location is unserviceable, What should I do?

We apologise for the inconvenience. If your pin code is not serviceable for a particular product, there is nothing that can be done at present. However, we are working towards expanding our services pan India.

• How will I know if my location is serviceable?

You can check the serviceability of your location by entering your pin code either on the homepage of our website or on any product page. Kindly note, not all products are serviceable to all locations. In some cases, additional shipping charges may apply.

•  My location is unserviceable, What should I do?

We apologise for the inconvenience. If your pin code is not serviceable for a particular product, there is nothing that can be done at present. However, we are working towards expanding our services pan India.

•  Can I place a Bulk Order through House of Trevi?

Yes, you can place a bulk order on our bulk orders page.

Payment

• What forms of payment do you accept?

 

We accept payments via Visa, MasterCard, American Express, UPI, Net banking.

 

• Does House of Trevi store my payment information (Card or account details)?

No. House of Trevi does not store any card details on the website.

 

• My payment is in Pending state, What should I do?

We will wait for a response from the bank on the status of your payment. If successful, your order will be confirmed and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.

• What should I do if my transaction fails?

 Please check if the OTP/card/bank/details entered are correct and retry.

•  Amount has been debited from my account but the Order is not created?

We will wait for a response from the bank on the status of your payment. If successful, your order will be confirmed and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.

 

• How can I get the invoice for my order?

An invoice will be sent to your registered mobile number and email once your order is delivered.
You can also login to your account and download the invoice by visiting the “My Orders” page.

In order to reach the order details page, please follow the steps below:
1.Click on this link: 

2. Click on the order for which you want the invoice. (On clicking, You will be redirected to Order details page)
3. Click on the "Invoice" button on the top right corner of the item for which you need the invoice.

• Will I be asked to share card information, account information or passwords over phone or email?

House of Trevi  will never request customers to share any of your personal details over email or phone.

• Do you offer Cash on Delivery (COD), Card on Delivery options?

No, we do not offer cash on delivery/card on delivery as payment options.

• How can I get the invoice for my order?

An invoice will be sent to your registered mobile number and email once your order is delivered.
You can also login to your account and download the invoice by visiting the “My Orders” page.

In order to reach the order details page, please follow the steps below:
1.Click on this link: 

2. Click on the order for which you want the invoice. (On clicking, You will be redirected to Order details page)
3. Click on the "Invoice" button on the top right corner of the item for which you need the invoice.

Order Tracking, Shipping, Delivery & Installation

• How to Track my Order?

 

Go to ”My Orders” in your House of Trevi account to track your order.

 

• Do you offer free shipping or do I have to pay for shipping?

Yes, House of Trevi offers free shipping to all the major cities across India. However, if we don’t deliver to your location, kindly get in touch with our support team. Additional shipping charges may apply for certain locations wherein the shipping / logistics costs are higher. In this case, House of Trevi will charge a very nominal amount for delivery and installation..

 

• Should I be present in person to receive my order?

Yes, we require your presence at the time of the delivery as these are high ticket items and installation may be required for some products.

• What is AWB number?

If your order is shipped through an external logistics partner, an AWB (Air Waybill Number) will be generated. This number can be used to track your package on the LP’s site for more accurate updates on the shipment.

• My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:

1. Delivery was attempted more than once but it could not be delivered due to either the wrong address or no one being present at the given address
2. The address could not be found because either it was incomplete or the pin-code was wrong
3. You or someone at your delivery address refused to accept the order
4. Under these circumstances, our customer support team will try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to its origin.

In case you have already made the payment, please expect a refund within 5-7 business days.

 

• What is the estimated delivery time?

The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. 

• What should I do if the delivery of my order is delayed?

We try our best to deliver your order on time. In the rare event, that your order is delayed for some reason, our support team will be in touch with you through emails or calls. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

• What is the estimated delivery time?

The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. 

Returns & Cancellations

• What do I do if I get a damaged/ defective or incorrect product?

 

We offer a 7-Day Return Policy for all products.

Returns are accepted only for the following reasons:
1. Dead on Arrival
2. Incorrect Product
3. Expired Product

For Damaged and Incomplete Products, the claims are to be highlighted during the time of delivery or assembly(whichever is applicable). Kindly reject the delivery in case you come across such issues.

The time frame starts from the date the product was delivered as per the confirmation received from the logistics team or courier partners.

To raise a return request please follow these steps -
1. Login to Your Account > Go to the My Orders section in 'My Account'.
2. Click on 'Return This Product' next to the product name that you want to return.
3. Select the 'Reason' and upload the supporting images.
4. Write your comments in the dialog box provided and submit the request.

Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.

We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).

Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.

• Instead of Refund for a product, can you send me a replacement or can I exchange the product?

Replacements shall be offered the basis of availability.