Support team contact
Phone: +91 63669 62331
Email: support@trevifurniture.com
You can also visit the Trevi Experience Centre at 2nd Floor, 147 Outer Ring Road, Teachers Colony, Jakkasandra, 1st Block Koramangala, HSR Layout 5th Sector, Bengaluru, Karnataka 560102.
Your account
How do I create an account?
Click the signup link at the top right of the website. Enter your mobile number and email address, enter the OTP on the next page, and fill in your details to complete registration. You can also sign up with Google or Facebook.
What are the benefits of registering?
You will receive our newsletter, advance notice of new product launches, and news of promotions and offers.
I cannot find your emails in my inbox.
They may have gone to your junk or spam folder. Mark them as 'not spam' and add the sender to your contacts. In Gmail they may also sit under the Promotions or Updates tab.
How do I unsubscribe?
Open any newsletter or promotional email and click the Unsubscribe link at the bottom. You will not receive further newsletters.
Is my personal information safe?
We keep your information encrypted on our servers and do not share it with third parties. It is used to contact you about your order, to deliver your products, and to send communications you have chosen to receive. See our privacy policy for the full detail.
Does the site use a secure connection?
Yes. The site uses SSL encryption for all sensitive information passing between your browser and our servers. You will see https in the address bar, as in https://houseoftrevi.com.
Coupons
You need to be logged in to houseoftrevi.com to use a coupon, as coupons are mapped to your user ID.
House of Trevi reserves the right to decide whether a customer is eligible to use a coupon, how many times a coupon may be used, and the start and end dates of a coupon. Coupons do not apply to selected product categories. We reserve the right to modify the terms of a coupon, and to cancel any order where we suspect misuse through duplicate emails, mobile numbers or addresses. Coupons are intended for individual consumers, and B2B orders using them will be cancelled. In these matters the decision of Trevi Furniture Corp Private Limited is final.
Shopping with us
How do I get more information about an item before ordering?
Call us on +91 63669 62331 or email support@trevifurniture.com. Every product page also carries full specifications, dimensions, materials and frequently asked questions.
How do I place an order?
Select the item you want and click Buy Now. Review your order on the summary page, where you can add a coupon code. Log in with your mobile number or email address and the OTP. Confirm your shipping address, click Proceed to Pay, choose a payment method, and pay securely. You will receive a confirmation email with your order number.
What does Pending Verification or Awaiting Confirmation mean?
Occasionally a payment does not reach us immediately because of an issue at the payment gateway or your bank. If the amount has been debited, allow up to 45 minutes for your bank to confirm it. If it has not been debited, contact us to cancel the pending order and try again. A coupon used on a pending order can only be reused once that order is cancelled.
Can I place a bulk order?
Yes. Use our bulk orders page.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro and RuPay cards, UPI including Google Pay, PhonePe and Paytm, net banking, and EMI on select cards. Payments are processed by Razorpay. EMI interest is charged by your own bank.
Do you offer cash on delivery?
No. We do not offer cash on delivery or card on delivery.
Do you store my card details?
No. House of Trevi does not store card details on the website.
My payment is pending. What should I do?
We wait for your bank to confirm the status. If the payment succeeds your order is confirmed and you are notified. If it fails, a refund is initiated to the original payment method and credited within 5 to 7 business days.
What if my transaction fails?
Check that the OTP, card and bank details you entered are correct, then try again.
Will you ask me for card details or passwords by phone or email?
Never. House of Trevi will not ask you to share personal payment details over email or phone. Treat any such request as fraudulent.
How do I get my invoice?
An invoice is sent to your registered mobile number and email once your order is delivered. You can also download it from the My Orders page in your account.
Shipping and delivery
Do you charge for delivery?
No. Delivery is free anywhere in India, and every order is dispatched with a tracking number.
Do you deliver to my area?
Yes. We deliver across India.
How long does delivery take?
Orders are usually delivered 7 to 12 days from dispatch. Timing varies by product, depending on whether an item is in stock or made to order, and by your location. If an order is delayed, our support team will contact you with a revised timeframe.
How do I track my order?
Go to My Orders in your House of Trevi account.
What is an AWB number?
If your order ships with an external logistics partner, an Air Waybill number is generated. You can use it to track the package on that partner's own site.
Do I need to be present for delivery?
Yes. These are high value items and some products require assembly, so we need someone present at the delivery address.
What does Returned to Origin (RTO) mean?
A shipment is returned to origin when delivery was attempted more than once and failed, when the address was incomplete or the pin code wrong, or when the order was refused at the address. Our team will try to reach you on your registered number first. If you have already paid, expect a refund within 5 to 7 business days.
Returns and cancellations
What if my product arrives damaged, defective or incorrect?
Returns are accepted for transit damage, manufacturing defects, and incorrect items delivered. They are not offered for a change of mind.
Please inspect your furniture at the time of delivery or assembly. If you can see damage or the order is incomplete, raise it there and then and refuse the delivery. For anything you find afterwards, contact us within 7 days of delivery on +91 63669 62331 or support@trevifurniture.com.
To raise a return request from your account: log in, go to My Orders, click Return This Product next to the item, select a reason, upload supporting photographs, and submit. A representative will call you within 48 hours, and a reverse pickup is arranged once the claim is validated.
Please keep all packing material until the matter is settled. Refunds are processed after the product has been collected, usually within 48 hours of pickup, and banks and payment gateways then take 7 to 10 working days to credit your account.
Can I have a replacement instead of a refund?
Replacements are offered subject to availability.
Full terms are in our refund policy, shipping and delivery policy and terms and conditions.
