Terms of shipping and delivery
1. Where we deliver. We deliver across India. Delivery is free on every order, and we do not add shipping charges at checkout. If we ever introduce a delivery charge for a particular location or product, it will be shown to you at checkout before you pay, and you will never be asked for a delivery payment after an order is placed.
2. Delivery timelines. You are given an estimated delivery timeline on the order confirmation page when your order is confirmed. Orders are usually delivered 7 to 12 days from dispatch. The exact time varies by product, depending on whether the item is in stock or made to order, and by your location. We share dispatch details by email and SMS to the address and mobile number registered with us.
3. Logistics partners. We work with third party logistics service providers to ship and deliver your order. We reserve the right to ship and deliver products ourselves without engaging a logistics partner.
4. Tracking. Once your order is handed to the logistics partner you receive a unique tracking number, which you can use on our website or on the logistics partner's own site to follow the status and estimated delivery of your order. Because tracking information is maintained by third parties, we cannot guarantee that every update is accurate or current, and status may lag because of technical delays outside our control.
5. Your delivery information. To deliver your order we collect information such as your name, shipping address, billing address, landmarks and contact details. Please make sure everything you give us is true, complete and accurate, and sufficient to identify the actual place of delivery. We are not liable for a failed delivery caused by incorrect or incomplete information supplied at the time of ordering.
6. Delivery attempts. We attempt delivery to your designated address within the estimated timeline. If you are not available to accept delivery, our logistics partners will make up to three attempts. If the third attempt is unsuccessful and you remain unavailable, we reserve the right to cancel the order and process the return of the product to us, and to deduct the delivery costs we have borne when processing any refund arising from that cancellation.
7. Being present at delivery. Please arrange for someone to be present at the delivery address. These are high value items, and some products require assembly on arrival.
8. Checking your order on arrival. Please inspect your furniture at the time of delivery or assembly. If you can see transit damage, or the order is incomplete, raise it at that moment and refuse the delivery. This is the quickest route to a repair or replacement.
9. Delays. While we make reasonable efforts to deliver within the timeline given to you, delivery may be delayed by logistical issues beyond our control, unsuitable weather, political disruption, strikes or lockouts, acts of God such as floods and earthquakes, and other unforeseeable circumstances. Where a delay occurs we will make reasonable attempts to tell you by email or on your registered mobile number, and we will give you a revised timeframe.
10. Delivery personnel. We engage logistics partners who we expect to behave professionally and courteously. Because we are facilitating delivery through third parties, we are not liable for the acts or omissions of delivery agents, employees or personnel of a logistics partner, including deficiency in service, incorrect delivery, time taken to deliver, or tampering with packaging.
11. Title and risk. Title and risk in the products you order pass to you on delivery.
12. Returns. Returns are facilitated through our reverse logistics partners. Once a return request is raised and acknowledged by us, our reverse logistics partner will contact you to collect the product. We process returns, exchanges and refunds in accordance with our cancellation, return and refund policy.
Questions about a delivery: call +91 63669 62331 or email support@trevifurniture.com.
