Cancellation, return and refund policy
When a return is accepted
Returns are accepted where the product arrives damaged in transit, has a manufacturing defect, or is not the item you ordered. Because our furniture is supplied to order, we do not offer returns for a change of mind.
Please inspect your furniture at the time of delivery or assembly. If you can see damage, or the order is incomplete, raise it at that moment and refuse the delivery. For anything you discover afterwards, contact us within 7 days of delivery.
How to raise a return
Call +91 63669 62331 or email support@trevifurniture.com, or raise it from your account: log in, go to My Orders, click Return This Product next to the item, choose a reason, upload supporting photographs and submit.
A representative will contact you within 48 hours. Once the claim is validated, a reverse pickup is arranged through our logistics partner. Please keep all packing material until the matter is settled, as we may need it for the collection.
Repair, replacement or refund
Depending on the issue and on availability, we will arrange a repair, send a replacement, or refund you. Replacements are subject to stock availability.
Cancellations
You can cancel an order before it is dispatched by contacting us on the number or email above. Once an order has been dispatched it follows the return process set out above.
Refund process
Where a refund is due, it is processed after the product has been collected from the delivery location. Refunds are issued to the original payment method used for the order: credit card, debit card, net banking, digital wallet or UPI.
Refund timelines
Once a refund is initiated, the amount is credited to your original payment method within the following timeframes.
| Refund mode | Timeline |
|---|---|
| Credit card, debit card, net banking, UPI | 4 to 5 business days |
| Offline (NEFT) | 7 to 10 business days |
Timelines can vary with the terms of your bank or payment provider, and with when the return was raised.
Warranty
Warranty is separate from returns. Sofas carry a 3-year manufacturer warranty on the frame and structure, and a small number of products carry a different term, which is always stated in the Warranty tab on that product page. See our terms and conditions for the full detail.
